Technical Support & FAQ

//Technical Support & FAQ

Thanks to the advice of Ferrarini staff at the pre-design stage, it is possibe to correctly calibrate the choice of the most suitable products for meeting your every need.

If necessary, a Ferrarini technician will come and take measurements and survey the application conditions for ensuring the correct design, manufacture and installation of new Ferrarini components.

Ferrarini builds custom and specification-specific security doors which guarantee the welfare, security and décor style desired by each customer.

Here are some of the frequently asked questions and answers that will help you gain a better idea of what to ask us for meeting your request for building a Ferrarini security door:

  1. WHERE WILL IT BE INSTALLED?

    INSIDE the home (not exposed to humidity) or OUTSIDE the home (exposed to weathering).

  2. WHAT IS THE SHAPE, TYPE AND OPENING?

    The geometric shape of the door, the number of door panels and/or number of fixed blind and/or fixed glass parts will determine stylistic features, thermal performance, acoustics, and the price category of the product.

  3. WHAT IS THE ANTI-BURGLARY SECURITY CLASS?

    FFerrarini builds security doors with a class 3 or 4 security rating, according to the standard EN/1627/30; the higher the burglar resistance class choice, the longer the time required to resist forced entry using the tools and work methods of a burglar provided under the standard. For external doors, class 4 components are recommended; a number of Ferrarini class 3 products are built as a “higher” version compared to the standard (door model CZ3 + is however suitable and designed for external applications)

  4. TYPES OF OPENING: EASE AND SIMPLICITY OF DAILY GESTURES OR THE NEED TO DECIDE WHO COMES IN?

    Before making a purchase today, we need to think about the possible door opening solutions, based on the functions a door is asked to perform. Today, choice may address both a desire for ease of entry and for satifying the ever increasing need for managing access of outside personnel to the family household, for home maintenance or as home help or for providing medical support (that may have the keys and/or access to our home and property). The following application option are now available:

    • European cylinder opening: the most common lock currently used on inside security doors; it can be conveniently controlled from the outside by means of a key and from the inside by use of a turn knob or by a key also on the inside (on request)
    • Double European cylinder opening: in the event you need to “screen” those who may enter or not. The “MASTER” key group decides when one of the two locks is “excluded”. The main set of keys controls both locks and hence excludes the working of the secondary lock (working via the secondary “SERVICE” key group, to be given to support staff working at the home). It may be easily controlled from the outside by means of two turn knobs or by the use of keys also on the inside (on request)
    • European cylinder opening with electric strike: this is the version most commonly used for entrance to apartment block foyers. This solution provides poor security when the door is NOT completely closed using all the blocking key turns and with all levers fully extended (nearly always the case of apartment blocks and, so, not recommended). It may be controlled from the outside by use of a turn knob or by means of keys also on the inside (on request)
    • Opening with ELECTRONIC LOCK MOTORISED with European cylinder: this is the newest and most technologically advanced lock version, used for entry to apartment block communal stairs and apartment buildings. This is the solution that really offers maximum security, with the door ALWAYS completely locked using all key turns and with all lever fully extended. Closing is fully automatic each time the door is shut. Opening from the outside may take place simply by means of transponder electronic systems fitted directly on the door or, in the more advanced versions, through biometric or proximity sensors, with the option of managing access according to times and days of the week and, in the most recent and advanced versions, with an option of controlling and managing the settings and the opening of the electronic motorised locks using a special, free application that can be downloaded for smart-phones with IOS and Android operating systems
  5. PANELS AND FINISHES. WHAT’S YOUR STYLE?

    The vast range of choice of materials means you can match the style of the door to suit your home décor design.
    Classic combinations with other adjacent doors, both inside and outside, classic materials such as solid wood, handcrafted in an ornate or classical style, suitable for indoor use or resistant to weathering when outside. Classic or contemporary lines, according to requirements and style: latest generation materials such as finishes in steel or with special stone or metal inlays, spanning the range of diverse processing methods and shapes, will turn your door into a masterpiece created by a master artist in which you are the protagonists.

  6. HANDLES, DETAILING AND ACCESSORIES

    Ferrarini offers a wide selection of handles and accessories, in collaboration with leading Italian manufacturers of components and accessories for fixtures, fittings and doors. By choosing the right handle, together with matching accessories, your door will have the personality you’re looking for: classic, if choosing polished or distressed burnished brass finishes or contemporary with satin or polished chrome finishes.

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